STEP 3 Establishing/Refining Effective Coordination and Communication Mechanisms

Coordination and communication take place both vertically (within the government administration) and horizontally (with the private sector, civil society organizations, communities, etc.):

  • Defining the recovery vision and policy at the highest levels of government ensures acceptance and coherent application across the many simultaneous ongoing reconstruction projects. A two-tiered implementation can balance national government policy setting, overseen by the ‘lead agency’, with decentralized implementation, organized by a selected ‘implementing agency’ − all part of the Humanitarian Country Team.

  • Multi-actor collaboration: A collective effort across government units, NGOs, the private sector and communities promotes a successful recovery process. To effectively manage the contributions of various stakeholders, it is important to clarify their roles and responsibilities.

  • A well-defined internal and public communications strategy recognizes the different types of stakeholders, identifies the most effective means of communication, and avoids duplication of tasks. It can enhance transparency and raise awareness of the recovery effort among the general public, both national and international, particularly in donor countries.

Tools and Guiding Questions

Guiding Questions

Are there communication strategies and coordination plans within government agencies
and external actors available?

Are mechanisms in place that coordinate responsibility for recovery across the national government, local government, donor, civil society and community levels (national coordination − local implementation)?

IFRC (2008): A framework for community safety and resilience in the face of disaster risk

Guiding Questions

Is the insurance industry included in the framework? If not, how could insurance contribute?